Privacy Policy

Roc Creatives LLC ("Roc Creatives," "we," "us") provides wedding and event photography, videography, DJ/MC, photo booth, and special-effects services from 333 Metro Park, Suite M101, Rochester, NY 14623. This policy explains what information we collect through roccreatives.com and when you contact us, how we use it, and the choices you have.

Information we collect

• Information you give us: when you use our date-check, inquiry, quote, or consultation forms, or call, text, or email us, we collect details such as your name, email address, phone number, event date, venue, the services you're interested in, and anything you include in your message.
• Information collected automatically: like most websites, we and our service providers collect standard technical information when you visit, such as your IP address, browser and device type, pages viewed, the page that referred you, and the time of your visit, using cookies and similar technologies.

How we use your information

• To respond to your inquiry, check availability, send quotes, and schedule consultations.
• To plan and deliver the services you book, including timelines, music planning, and gallery and video delivery.
• To send reminders and follow-up messages about your inquiry or event.
• To understand how our website is used, measure the results of our advertising, and improve our site and services.
• To comply with legal obligations and protect our rights.

How we share information

We do not sell your personal information. We share it only with service providers who help us run our business, and only as needed for them to provide their services to us. For example:

• Form and lead-management tools: form submissions are delivered to us through automation and lead-management services (currently Zapier and ROASboard).
• Website analytics and advertising measurement: we use Google Tag Manager, which may load Google Analytics and Google Ads conversion tracking to help us understand site traffic and measure how our ads perform. These providers may set cookies and receive information about your visit under their own privacy policies.
• Hosting, email, phone, and texting providers that store or transmit our communications.

We may also disclose information if required by law or to protect the rights, property, or safety of Roc Creatives, our clients, or others.

Cookies and your choices

You can block or delete cookies in your browser settings. You can control Google ad personalization at https://adssettings.google.com and opt out of Google Analytics with the browser add-on at https://tools.analytics.google.com/dlpage/gaoptout. Blocking cookies may affect how parts of the site work.

Text messages

If you text us or give us your mobile number, we may text you about your inquiry, booking, and event. Message frequency varies, and message and data rates may apply. Reply STOP at any time to stop receiving texts, or HELP for help. We do not sell mobile numbers or share mobile opt-in information with third parties for their marketing purposes.

How long we keep information

We keep inquiry and client information for as long as needed to respond to you, provide our services, keep business and tax records, and resolve disputes, and then delete or de-identify it.

Security

We use reasonable safeguards to protect your information, but no method of transmission or storage is completely secure.

Children's privacy

Our website is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

Links to other sites

Our site links to or embeds content from other services (for example, our online galleries, YouTube, Instagram, Facebook, and Google Maps). Their privacy practices are governed by their own policies.

Your requests

To ask what information we have about you, or to request that we correct or delete it, contact us using the details below. We'll respond within a reasonable time.

Changes to this policy

We may update this policy from time to time. The "Last updated" date above shows when it last changed.

Contact us