Roc Creatives
FAQ

Questions, answered straight.

The bundle, the coverage, the booking process. If we missed yours, send it our way.

The straight answers —

What exactly is included in the bundle?
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Photography (two shooters), videography (multi-cam 4K), DJ + MC (ceremony through reception), and a modern open-air photo booth with unlimited prints — all covered by one team with unlimited continuous coverage.
What does 'unlimited continuous coverage' actually mean?
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We arrive when your day begins (typically getting-ready) and stay through the send-off. No hourly cap, no per-hour overage fees, no clock-watching during your last dance. One flat package price.
What regions of NY do you cover?
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Our home base is Rochester. We regularly travel to Buffalo, Syracuse, and the Finger Lakes (Seneca, Cayuga, Keuka, Canandaigua). Destination weddings outside Upstate NY are available with a travel-inclusive quote.
Can I book only one or two services instead of the bundle?
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The bundle is what we do best — and it's almost always cheaper than booking a-la-carte. That said, reach out and tell us what you need; we'll be honest about whether we're the right fit.
How far in advance should I book?
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Most couples book 10–18 months ahead, especially for May–October weddings in the Finger Lakes. Dates 6–9 months out may still be available — reach out and we'll check.
What's your deposit and payment schedule?
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A 25% retainer reserves your date. The remainder is split into milestones leading up to your wedding. We send a clear written contract before any payment.
What happens if a team member is sick or unavailable?
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Because we're a team — not a solo vendor — we have backup talent and gear. Your wedding always gets full coverage, no exceptions.
How long until we get our photos and video?
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Photo galleries deliver in 4 weeks. Highlight video films deliver in 8–10 weeks. Some teaser images and clips go out within a few days.
Do you cover events that aren't weddings?
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Absolutely — corporate galas, milestone parties, fundraisers, brand launches, mitzvahs. Same bundle, custom-fit production plan.

One last thing —

Didn't see your question? Ask us.

We answer everything within one business day, and we don't do canned responses.

Contact UsCall (833) 476-2933 →