Roc Creatives
FAQ

Questions, answered straight.

The bundle, the coverage, the booking process. If we missed yours, send it our way.

The straight answers -

What exactly is included in the bundle?
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Photography (second photographer optional), videography (multi-cam 4K), DJ + MC (ceremony through reception), and a modern open-air photo booth with unlimited prints - all covered by one team with unlimited continuous coverage.
What does 'unlimited continuous coverage' actually mean?
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We arrive when your day begins (typically getting-ready) and stay through the send-off. No hourly cap, no per-hour overage fees, no clock-watching during your last dance. One flat package price.
What regions of NY do you cover?
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Our home base is Rochester. We regularly travel to Buffalo, Syracuse, and the Finger Lakes (Seneca, Cayuga, Keuka, Canandaigua). Destination weddings outside Upstate NY are available with a travel-inclusive quote.
Can I book only one or two services instead of the bundle?
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Yes - you can book any single service (photography, videography, DJ & MC, photo booth, or Magic Moments) at the prices on our pricing page. Bundling two or more saves money - for example, DJ + photography is $3,475 instead of $4,694 booked separately.
How far in advance should I book?
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Book your DJ 9–14 months ahead and your photographer/videographer 12–18 months ahead - peak May–October dates go first. If your date is sooner, reach out; we may still have availability.
What's your deposit and payment schedule?
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A 25% retainer reserves your date. The remaining balance is due 30 days before your wedding, and you can pay it in any increments before then. We send a clear written contract before any payment.
What happens if a team member is sick or unavailable?
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Because we're a team - not a solo vendor - we have backup talent and gear. Your wedding always gets full coverage, no exceptions.
How long until we get our photos and video?
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Photo galleries deliver in 45–60 business days. Highlight video films deliver in 8–10 weeks. Some teaser images and clips go out within a few days.
Do you cover events that aren't weddings?
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Absolutely - corporate galas, milestone parties, fundraisers, brand launches, mitzvahs. Same bundle, custom-fit production plan.

One last thing -

Didn't see your question? Ask us.

We answer everything within one business day, and we don't do canned responses.

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