FAQ
Questions, answered straight.
The bundle, the coverage, the booking process. If we missed yours, send it our way.
The straight answers —
- What exactly is included in the bundle? +
- Photography (two shooters), videography (multi-cam 4K), DJ + MC (ceremony through reception), and a modern open-air photo booth with unlimited prints — all covered by one team with unlimited continuous coverage.
- What does 'unlimited continuous coverage' actually mean? +
- We arrive when your day begins (typically getting-ready) and stay through the send-off. No hourly cap, no per-hour overage fees, no clock-watching during your last dance. One flat package price.
- What regions of NY do you cover? +
- Our home base is Rochester. We regularly travel to Buffalo, Syracuse, and the Finger Lakes (Seneca, Cayuga, Keuka, Canandaigua). Destination weddings outside Upstate NY are available with a travel-inclusive quote.
- Can I book only one or two services instead of the bundle? +
- The bundle is what we do best — and it's almost always cheaper than booking a-la-carte. That said, reach out and tell us what you need; we'll be honest about whether we're the right fit.
- How far in advance should I book? +
- Most couples book 10–18 months ahead, especially for May–October weddings in the Finger Lakes. Dates 6–9 months out may still be available — reach out and we'll check.
- What's your deposit and payment schedule? +
- A 25% retainer reserves your date. The remainder is split into milestones leading up to your wedding. We send a clear written contract before any payment.
- What happens if a team member is sick or unavailable? +
- Because we're a team — not a solo vendor — we have backup talent and gear. Your wedding always gets full coverage, no exceptions.
- How long until we get our photos and video? +
- Photo galleries deliver in 4 weeks. Highlight video films deliver in 8–10 weeks. Some teaser images and clips go out within a few days.
- Do you cover events that aren't weddings? +
- Absolutely — corporate galas, milestone parties, fundraisers, brand launches, mitzvahs. Same bundle, custom-fit production plan.
One last thing —
Didn't see your question? Ask us.
We answer everything within one business day, and we don't do canned responses.
Contact Us→Call (833) 476-2933 →